Pending Transactions

Transaction Pending KYC Endpoint

This is used to get the orders (buy or sell) that are pending.

GET https://exchanger-api.fuspay.finance/api/v1/no-auth/Axis/GetTransactionalPendingKYC

Response Header

200: OK successful response

{ success: true,
message: String,
data: [ 
        {
        partner_order_id: "", 
        currency: "", 
        date_created: "", 
        txn_type: "BUY | SELL", 
        memo: "ON-RAMP | OFF-RAMP"
        } 
      ]
}

Types of Pending

Pending transactions occur when either of the following incidents occur.

Types	Causes	Resolution	Timeline
Sender's Name Mismatch	When user's sender's bank name doesn't match the existing KYC name on Axis	Such transactions will be reversed subject to Compliance	24-72 hours OR Subject to user's ability to provide evidence of ties with the originating account owner
Transaction Requiring Basic KYC	All on-ramp and off-ramp transactions with no KYC of the user will be pending	Such transactions are auto completed when the user completes KYC	Transactions auto-completes (10mins- 2 hours) after user KYC is approved.
Transaction Requiring E-KYC	Where a user's daily transaction exceeds $23, 000. E-KYC will be triggered	Such transactions are auto-completed when the user completes E-KYC	Automatic after user completes E-KYC. (24-48 hours)
Banks & Network Issues	Local bank infrastructure network issue	Fuspay will escalate such transactions to Bank partners for processing	Subject to Bank resolution timeline.
Mis-matched payments	This is when the user pays above or below the order amount.	Fund is Auto reversed to the originating bank account	Auto reversal (10mins-24hrs)

Dispute Resolution & Issues Handling

We have a dedicated technical and customer support team to help resolve any transaction-related issues within 24 hours.

Telegram Support: https://t.me/+BP2Os0XbyxU5OWZk

Email Support: [email protected]