> For the complete documentation index, see [llms.txt](https://axis-docs.fuspay.finance/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://axis-docs.fuspay.finance/order-history-and-status/pending-transactions.md).

# Pending Transactions 

### Transaction Pending KYC Endpoint

### This is used to get the orders (buy or sell) that are pending.  

<mark style="color:blue;">`GET`</mark> `https://exchanger-api.fuspay.finance/api/v1/no-auth/Axis/GetTransactionalPendingKYC`

#### Response Header

{% tabs %}
{% tab title="200: OK successful response" %}

```json
{ success: true,
message: String,
data: [ 
        {
        partner_order_id: "", 
        currency: "", 
        date_created: "", 
        txn_type: "BUY | SELL", 
        memo: "ON-RAMP | OFF-RAMP"
        } 
      ]
}
```

{% endtab %}
{% endtabs %}

### Types of Pending

&#x20;Pending transactions occur when either of the following incidents occur.

<table><thead><tr><th width="116">Types </th><th width="121">Causes</th><th width="131">Resolution </th><th>Timeline </th></tr></thead><tbody><tr><td>Sender's Name Mismatch </td><td>When user's sender's bank name doesn't match the existing KYC name on Axis </td><td>Such transactions will be reversed subject to Compliance</td><td>24-72 hours OR Subject to user's ability to provide evidence of ties with the originating account owner</td></tr><tr><td>Transaction Requiring Basic KYC </td><td>All on-ramp and off-ramp transactions with no KYC of the user will be pending </td><td>Such transactions are auto completed when the user completes KYC </td><td>Transactions auto-completes (10mins- 2 hours) after user KYC is approved.</td></tr><tr><td>Transaction Requiring E-KYC </td><td>Where a user's daily transaction exceeds $23, 000.  E-KYC will be triggered </td><td>Such transactions are auto-completed when the user completes E-KYC</td><td>Automatic after user completes E-KYC. (24-48 hours)</td></tr><tr><td>Banks &#x26; Network Issues </td><td>Local bank infrastructure network issue </td><td>Fuspay will escalate such transactions to Bank partners for processing </td><td>Subject to Bank resolution timeline.</td></tr><tr><td>Mis-matched payments </td><td>This is when the user pays above or below the order amount. </td><td>Fund is Auto reversed to the originating bank account </td><td>Auto reversal (10mins-24hrs) </td></tr></tbody></table>

## Dispute Resolution & Issues Handling

We have a dedicated technical and customer support team to help resolve any transaction-related issues within 24 hours.

[**Telegram Support:**](https://t.me/fuspay)  <https://t.me/+BP2Os0XbyxU5OWZk>

**Email Support:** <help@fuspay.us>