Axis- Instant Swap
About usContact Us
  • Welcome to Axis Instant Swap
  • Getting Started
    • Partner Onboarding Endpoints
    • Partner Activate Endpoint
    • Regenerate Partners Public & Private Keys
    • Digital Signature
  • Account Codes/Bank codes
  • Buy (Fiat On-Ramp)
    • Exchange Rate
    • Create Buy Order Endpoint
  • Sell (Crypto Off-Ramp)
    • Exchange Rate
    • Create Sell Order Endpoint
  • Events
  • Order History & Status
    • Pending Transactions
      • Transaction Pending KYC Endpoint
    • Get Single Order Endpoint
    • Get Multiple Order Endpoint
    • Sell/Payout Verification Endpoint
  • Post KYC Data
    • Post KYC Data Endpoint
  • Create KYC
  • Verify KYC Status
  • Release KYC Pending Transactions
  • Transaction Resolution
    • Log Issue
    • Check Issue Status
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On this page
  • Transaction Pending KYC Endpoint
  • This is used to get the orders (buy or sell) that are pending.
  • Types of Pending
  • Dispute Resolution & Issues Handling

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  1. Order History & Status

Pending Transactions

Transaction Pending KYC Endpoint

This is used to get the orders (buy or sell) that are pending.

GET https://exchanger-api.fuspay.finance/api/v1/no-auth/Axis/GetTransactionalPendingKYC

Response Header

{ success: true,
message: String,
data: [ 
        {
        partner_order_id: "", 
        currency: "", 
        date_created: "", 
        txn_type: "BUY | SELL", 
        memo: "ON-RAMP | OFF-RAMP"
        } 
      ]
}

Types of Pending

Pending transactions occur when either of the following incidents occur.

Types
Causes
Resolution
Timeline

Sender's Name Mismatch

When user's sender's bank name doesn't match the existing KYC name on Axis

Such transactions will be reversed subject to Compliance

24-72 hours OR Subject to user's ability to provide evidence of ties with the originating account owner

Transaction Requiring Basic KYC

All on-ramp and off-ramp transactions with no KYC of the user will be pending

Such transactions are auto completed when the user completes KYC

Transactions auto-completes (10mins- 2 hours) after user KYC is approved.

Transaction Requiring E-KYC

Where a user's daily transaction exceeds $23, 000. E-KYC will be triggered

Such transactions are auto-completed when the user completes E-KYC

Automatic after user completes E-KYC. (24-48 hours)

Banks & Network Issues

Local bank infrastructure network issue

Fuspay will escalate such transactions to Bank partners for processing

Subject to Bank resolution timeline.

Mis-matched payments

This is when the user pays above or below the order amount.

Fund is Auto reversed to the originating bank account

Auto reversal (10mins-24hrs)

Dispute Resolution & Issues Handling

We have a dedicated technical and customer support team to help resolve any transaction-related issues within 24 hours.

Email Support: help@fuspay.us

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Last updated 7 months ago

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